On-Site Terms & Conditions

The terms and conditions set out below apply to Bookings for Car Wash & Valeting Services made at a Quality Hand Car Wash (SW) Ltd Location. By making a Booking, you accept these terms and conditions. Please read through these terms carefully.

Definitions

The following words shall have the following meanings in these Conditions:
Car Wash Menu
The then current list of prices for the various services provided by us and advised to you

You means the individual, firm, company or other party contracting with Quality Hand Car Wash (SW) Ltd

Agent means the location at which the valeting takes place

The Services
The vehicle valeting services selected by you, from those offered by us

The Cleaning Process
The vehicle cleaning & valeting services selected by you, from those offered by us

We, Us and the Company
The Company or Licensee operating under agreement from Quality Hand Car Wash (SW) Ltd

Conditions means these terms and conditions for Quality Hand Car Wash (SW) Ltd Locations.
Quality Hand Car Wash refers to the company Quality Hand Car Wash (SW) Ltd, Pottery Road Kingsteignton, Newton Abbot, Devon. TQ12 3BN.

BOOKING
Bookings are deemed to be placed with Quality Hand Car Wash on driving into the car wash and booking a wash with one of our operators. Bookings may also be made online by visiting www.qualityhandcarwash.co.uk.  Payment is made using cash or Credit/Debit card (Subject to availability). Quality Hand Car Wash reserves the right to cancel or restrict bookings subject to availability.

PRICING
All prices are listed on our service menu which can be found on the site and is listed in British Pounds. We reserve the right to change pricing without prior notice.

PAYMENT
You are required to make the payment for your car wash/valet when you return to pick up your vehicle, at the price set out in our service menu.
Any amount unpaid will result in us retaining your vehicle and not releasing it until you have made payment in full to us. Your vehicle will remain with us, at your risk, until any such late payment is received.

LIABILITY
We will perform the services selected by you from our service menu with all reasonable skill and care.
Whilst the company shall take all reasonable steps to ensure that its agents shall take reasonable care of the vehicle whilst in its custody (including without limitation where the vehicle is washed and cleaned), the company shall not be liable for:
Damage to, loss of the vehicle or any part of it, or any of its accessories or any of its content and/or damage to any other property, arising from, or in connection with the company’s custody of the vehicle
Where such liability is proved to arise, and only to the extent it is proven to arise, as a result of negligence, a criminal act or breach of statutory duty on the part of the company or its agents.
In addition, the company accepts no responsibility or liability for any damage, however caused, resulting from or in connection with the seizure of the vehicle by the police, H.M. Customs & Excise or any person lawfully authorised to do so.

The agents of the company have no authority to accept any valuables or other articles for safe custody and the Company will not be liable for any loss of or damage to any such articles which a customer purports to leave in the safe custody or keeping of the company, its agents.

Customers are requested to deposit their valuables in a secure place prior to leaving the vehicle in the Company’s custody.

You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services prior to our commencing with the cleaning process.
We do not undertake to insure your vehicle against loss while it is in our possession.
Insurance of your vehicle is at all times your responsibility.
Any complaints about our work cannot be considered unless reported prior to departing the car wash.
You will be liable to us for any death, injury or damage suffered by us or our staff attributable to any defect in your vehicle or any harmful contents.
It should be noted that polish and other cleaning products can be slippery and extreme caution should be exercised when collecting your vehicle.
We accept no liability whatsoever for loss or damage caused as a consequence of failing to heed this warning.

Quality Hand Car Wash is not responsible for any mechanical fault that may occur while valeting the vehicle.

Old/New or non-original paintwork can be damaged in the cleaning process if there is pre-existing damage which may not be visible prior to the wash process.  All such defects shall be indicated to our staff prior to commencement of the cleaning process.  We reserve the right to refuse to carry out the service.

We will not be liable for pre-existing damage to: –

  • Antenas
  • Light covers
  • Wheel covers
  • Luggage Racks
  • Loose or broken mirrors/rear view mirrors
  • Non factory items
  • Loose valves
  • Loose badges
  • Loose wipers
  • Chipped/cracked windscreens
  • Dashboard Lights
  • Electrical faults
  • Scratches
  • Stone chips
  • Lowered vehicles
  • Prior chrome damage
  • Wheels
  • Vehicles left overnight

Child seats and booster seats must be refitted by you. We will not be able to refit seats under any circumstances.
You confirm that you have a spare set of keys for the vehicle and that we shall not be liable for loss or damage caused to you or the vehicle by our losing the keys or locking them in the vehicle.
Older cars may have weaker plastics and we agree to provide the services at your risk in respect of vehicles over 3 years old.

CAR SIZE
Our determination of the size category of your vehicle with regard to the price list shall be final and binding

PRIVACY
Any payment or booking information provided to us, will only be used by us and will not be distributed or given to any other organisation. View our Privacy Policy here <link to privacy policy>

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